Monzo says it has resolved a difficulty affecting its cellular banking app on Tuesday afternoon after 1000’s of shoppers reported difficulties accessing it.
Platform outage monitor Downdetector noticed greater than 4,000 stories from customers complaining of issues shortly after 15:00 GMT.
The corporate earlier acknowledged a difficulty affecting its app – telling prospects who tried to make use of it that it might “not be totally practical” whereas it investigated.
A Monzo spokesperson mentioned “prospects can now use the app as regular.”
“For a brief interval at this time, we activated Monzo Stand-in – our totally impartial backup financial institution – whereas we investigated a difficulty,” they instructed the BBC.
“Clients have been all the time in a position to make funds with their card, withdraw money, freeze their card and ship and obtain financial institution transfers.”
Many trying to open the app after 15:00 GMT on Tuesday have been met with a discover telling them “we’re experiencing points”.
This mentioned the app wouldn’t perform as regular however different companies, reminiscent of viewing account particulars and transferring cash between accounts, can be out there.
Nonetheless, some customers trying to entry the app took to social media to complain to Monzo that they might not view funds, latest funds or make financial institution transfers.
In posts seen by the BBC, some X customers additionally instructed Monzo that they had been unable to make use of their card or withdraw cash.
The BBC has requested Monzo for remark about these complaints.
The corporate has greater than 14 million private and enterprise prospects throughout the UK.
It has beforehand highlighted its back-up banking infrastructure as a approach it avoids large-scale outages and points for patrons – a lot of which have been seen throughout different UK banks throughout a spate of on-line outages final 12 months.
About 1.2m folks within the UK have been affected by banking outages occurring on what was pay day for many in early 2025.
